Terms of Service

01The service

Luvira is software for salons, studios and other appointment-based businesses: online booking, calendar, client records, deposits, consent forms and treatment notes, a website for your business and, if you turn it on, an AI phone assistant. Features depend on the plan you choose.

02Your account

• Luvira is for businesses. You must be at least 18 and authorized to act for your business.
• Keep your login safe. You are responsible for activity in your account, including what your team members do with the access you give them.
• Give us accurate business details and keep them up to date.

03Your clients’ data

The information about your clients that you or your clients enter into Luvira — names, contact details, appointments, notes, consent forms and photos — belongs to your business. For that information, you are the business responsible for it and we act as your service provider: we process it only to provide Luvira to you, on your instructions and as described in these terms.

• We do not sell your clients’ information and do not use it for our own marketing.
• We do not combine it with information from other businesses, except where needed to run the service (for example, a client who books with two salons that both use Luvira is still stored separately for each salon).
• You can export or delete it at any time; see “Ending your account”.
• You are responsible for having a lawful basis and giving your clients the notices the law requires, for example a privacy notice on your website and at booking.

04Deposits and payments from your clients

• To take deposits or payments from clients, you connect your own Stripe account. Stripe is the payment provider; your business has its own agreement with Stripe.
• Money your clients pay goes directly to your Stripe account. Luvira does not hold, receive or forward those funds and is not a party to the payment between you and your client. We only see whether a payment succeeded.
• You set your own deposit, cancellation and no-show rules and show them to your clients before they book. Refunds, chargebacks and disputes are between you, your client and Stripe.
• Stripe’s fees are charged to you by Stripe.

05Consent forms, treatment notes and photos

• Luvira lets you collect signed consent forms and keep treatment notes and photos in your client records. Photos are stored privately and are shown only to signed-in members of your team through short-lived links.
• Any form templates we provide are a starting point, not legal or medical advice. You decide which forms to use and are responsible for their content and for meeting the rules that apply to your profession and state.
• Only collect what you need, and only take or upload photos your client has agreed to.

06AI phone assistant

• If you turn on the phone assistant, calls to the number you forward to it are answered by an automated voice. It asks callers what they need and passes the request to you. A text transcript and a summary of each call are stored in your account.
• To understand and answer the caller, the audio and text of the call are processed by our AI service providers. The assistant can misunderstand callers; check important details before you act on them.
• You are responsible for using the assistant lawfully, including telling callers that they are speaking with an automated assistant and that the call is transcribed where the law requires it.

07Your website and content

Texts, images and other content you add to Luvira, including your website, stay yours. You give us the right to host, display and process that content only to provide the service. You are responsible for what you publish, including the legal pages and notices your website needs, and you confirm that you have the rights to the images and texts you upload.

08Acceptable use

• No illegal, misleading, hateful or infringing content.
• No sending of messages to people who have not agreed to receive them.
• No attempts to break, overload or get around the security of the service.
• No reselling of the service without a written agreement with us.

09Plans, billing and cancellation

• Prices, what each plan includes and any free trial are shown on our pricing page and when you choose a plan. Paid plans are billed in advance through Stripe, in the currency shown at checkout, plus any sales tax that applies.
• Your plan renews automatically at the end of each billing period until you cancel.
• You can cancel online at any time under Plan & billing. Your plan then runs until the end of the paid period and does not renew. Fees already paid are not refunded, except where the law requires it.
• One-time setup services, if you book them, are described and priced in your order.
• We will tell you by email at least 30 days before a price change applies to your plan.

10Ending your account

Before you close your account, export what you want to keep. After your account is closed, we delete your data and your clients’ data within 30 days, except records we must keep by law, such as our invoices to you. We may suspend or close an account that seriously or repeatedly breaks these terms; where possible we will warn you first.

11Availability

We work to keep Luvira available and your data safe, but we cannot promise uninterrupted service. Keep your own copy of information you cannot do without, such as the next day’s appointments.

12Liability

To the extent the law allows, Luvira is provided "as is", we are not liable for indirect or consequential losses, such as lost bookings or profits, and our total liability is limited to the amount you paid us in the twelve months before the claim.

13Changes and contact

We will tell you by email before material changes to these terms take effect. Questions: support@luvira.io.