Updated October 28, 2026 · Account & billing
Cancel yoursubscription
You can cancel a paid plan online at any time. It runs until the end of the period you have paid for and then simply does not renew.
Where to find itAdministrationPlan & billingContract
Cancel
Open Plan & billing
Choose Administration → Plan & billing and scroll to the section “Contract”.
Start the cancellation
Select “Cancel subscription”. The dialog “Confirm cancellation” shows the contract, the account, the date the plan ends and the address that gets the confirmation.
Confirm
Select “Cancel now”. You see “Cancellation received” with the time it was received and the end date.
Keep the proof
A confirmation email goes to the address shown. “Save confirmation” lets you print or store the screen as well.
After cancelling
Until the end date everything works as usual; the plan shows “Canceled, ends on …”. After that the subscription does not renew. Fees already paid are not refunded, except where the law requires it.
Changed your mind? “Undo cancellation” on the same page keeps the subscription running as before.
Common questions
Cancel your subscription
No. Cancelling only stops the paid plan from renewing. To have your account and its data deleted, see the article on closing your account.
Nothing. The free plan has no subscription and costs nothing; you can simply stop using it or ask us to close the account.
Not for Luvira. Cancel at the end of the period and choose a plan again when you need it.
Still have questions?
Write to us — a real person reads every email.