How clientsbook online

The five steps your client sees

1. Service

   “What would you like to book?” — the client picks from your menu, with duration and price, and can search with “Search treatments …”.

2. Person

   “Who would you like to see?” — any bookable person who offers that service, or “Whoever is available”, which usually shows the most times.

3. Time

   “When works for you?” — a month view where days with a dot still have open times, then the times of the chosen day sorted into Morning, Afternoon and Evening.

4. Contact

   First and last name and email are required; phone and note become required if you set that in the booking rules. The client agrees that the details may be used to schedule the appointment.

5. Review

   A summary of the appointment and “Confirm booking”. The client sees “You’re booked.” — or “We received your request.” when you confirm bookings yourself.

What happens after the booking

• The appointment appears in your calendar, with the status “Scheduled” if you confirm requests yourself.
• The client gets a confirmation email; your salon gets an email about the new online booking.
• The client is added to your client records, or matched to an existing one by email address.
• Before the appointment the reminder email goes out, if reminders are switched on.

The confirmation email has a “Cancel or reschedule” button. It opens a page on your website where the client sees the appointment and cancels it with one more click, optionally with a reason. The slot is free again right away and your salon gets an email “Appointment cancelled”. To reschedule, the client cancels and books a new time.

Online cancelling works only until your cancellation deadline under Booking rules. After that the page says the free cancellation window has passed and shows your phone number; the button is left out of emails sent after the deadline. With a deadline of 0 hours clients can cancel until the appointment starts.

Try it yourself

Open yourname.luvira.io in a private browser window and book with your own email address. You see exactly what a client sees and receive both emails. Delete the test appointment in the calendar afterwards.