Set yourbooking rules

Online booking

• “Online booking enabled” — the master switch. Off means the booking section on your website takes no bookings.
• “Confirmation required” — each booking arrives as a request with the status “scheduled”; the client gets “Appointment request received” and a final email once you confirm.
• “Allow double booking” — lets a person be booked twice at the same time. Leave it off unless you really work on two clients at once.
• “Phone number required” and “Note required” — make those fields mandatory on the booking form. A required note is handy for mobile work, where you need the address.
• “Health details are involved here” — adds an explicit consent checkbox for health information to the booking form. Treatment names that clearly reveal health details switch it on by themselves.

Timing rules

• “Lead time (minutes)” — how far ahead of now the first bookable time lies. 120 means nobody can book a slot starting in the next two hours.
• “Max. advance booking (days)” — how far into the future clients can book.
• “Cancellation deadline (hours)” — the free cancellation window. It is printed in the reminder email, and until then clients can cancel online with the “Cancel or reschedule” button in their emails; after it they have to contact you.

Buffers and grid

“Buffer before (minutes)” and “Buffer after (minutes)” keep free time around every appointment, for cleanup or a short break. “Time grid” sets the steps in which start times are offered, for example every 15 or 30 minutes.

Changes take effect as soon as you save; the page confirms with “Booking rules saved.”

The other two cards on this page

The “Appointment reminder” card on the same page is explained in its own article.